{"id":249331,"date":"2021-03-17T00:00:00","date_gmt":"2021-03-17T00:00:00","guid":{"rendered":"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/"},"modified":"2025-06-14T13:10:16","modified_gmt":"2025-06-14T13:10:16","slug":"best-business-email-analytics-and-email-management-software","status":"publish","type":"post","link":"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/","title":{"rendered":"The best business email analytics and email management software in 2021"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Did you know that an average white-collar worker probably spends a quarter of their job dealing with emails of all kinds? One study indicates that they spend 11 hours per week at least just going through emails. If only they had superior email management software and systems in place.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#What_is_an_email_management_system\" >What is an email management system?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Benefits_of_email_management_systems\" >Benefits of email management systems<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#You_can_manage_multiple_accounts\" >You can manage multiple accounts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Get_rid_of_spam\" >Get rid of spam<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Customize_your_inbox\" >Customize your inbox<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Email_templates\" >Email templates<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Advanced_search_features\" >Advanced search features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Data_security\" >Data security<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Ticketing_system\" >Ticketing system<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Multiple_account_personas\" >Multiple account personas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Forms\" >Forms<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Make_use_of_business_intelligence\" >Make use of business intelligence<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Live_chat\" >Live chat<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/#Which_email_nanagement_software_is_best_for_your_needs\" >Which email nanagement software is best for your needs?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_is_an_email_management_system\"><\/span><span style=\"font-weight: 400;\">What is an email management system?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">For business communication, email is considered the de-facto standard. It is not unheard of for information workers to spend hours creating, responding, and collaborating on projects through emails.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But is it ideal to spend too much time on emails, without compromising on organizational productivity and efficiency? This is where an email management system comes in.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For professionals, email management software helps you organize and reply to large volumes of emails by customers and clients with an intelligent and efficient system. They also provide critical data analytics that can optimize business processes.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Benefits_of_email_management_systems\"><\/span><span style=\"font-weight: 400;\">Benefits of email management systems<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Why should you use business <a itemprop=\"significantLink\" href=\"\/email-analytics-software\/\">email analytics<\/a> and email management software? Let\u2019s take a look at the advantages:<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"You_can_manage_multiple_accounts\"><\/span><span style=\"font-weight: 400;\">You can manage multiple accounts<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">With just one interface, you can switch through multiple email accounts. This saves you the trouble of signing in and out of multiple email ids, a time-consuming process. These multiple accounts are ideally suitable for small teams that deal with sales and support services.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Get_rid_of_spam\"><\/span><span style=\"font-weight: 400;\">Get rid of spam<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Make use of email management software to banish spam forever. You can formulate rules for what is spam, and the software takes care of the rest automatically.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Customize_your_inbox\"><\/span><span style=\"font-weight: 400;\">Customize your inbox<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Not everybody needs the same old default inbox user interface that comes with your email client. Email management software enables you to configure your inbox interface with the use of prioritized folders, custom signatures, ready-made templates and more. Make your email UI match your workflow for optimal results.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Email_templates\"><\/span><span style=\"font-weight: 400;\">Email templates<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can either use ready-made email templates or create your own based on the type of customer query you face usually. Create templates for sales and support that automate the whole process and reduce time on unnecessary back and forth.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Advanced_search_features\"><\/span><span style=\"font-weight: 400;\">Advanced search features<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Filtering and smart tagging features help you get down to specific items in your email inbox. You can search by names, email id, or even go through messages and conversations. No need to waste time finding that one reply or query.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Data_security\"><\/span><span style=\"font-weight: 400;\">Data security<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Email management systems make use of advanced security standards to ensure that sensitive data does not fall in the wrong hands. Take advantage of two-factor authentication, encryption, and certifications like SOC 1\/SSAE 16\/ISAE 3402 and SOC 2.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Ticketing_system\"><\/span><span style=\"font-weight: 400;\">Ticketing system<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A ticketing system is essential for quickly tracking, prioritizing, and resolving issues faced by a customer. By default, the email management software tags every inbound email with a reference number that can be used to track progress quickly. Everything is organized and compiled efficiently. Save time by making sure every customer is taken care of individually with all of their interactions in one place.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Multiple_account_personas\"><\/span><span style=\"font-weight: 400;\">Multiple account personas<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can adopt various roles with one email interface. Let\u2019s say that you may want to reply to a customer query as a sales agent and another query as support staff. If you are a small team, this feature alone helps you project a more professional image to your customers.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Forms\"><\/span><span style=\"font-weight: 400;\">Forms<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Want your customers to fill out a form with invaluable data and feedback? Some free web-based email services require you to visit an external link to fill out a form. You don\u2019t face this annoyance with dynamic form support provided by email management software. Simply increase compliance rate by not having users leave their inbox while filling out a form.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Make_use_of_business_intelligence\"><\/span><span style=\"font-weight: 400;\">Make use of business intelligence<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Want your email management solution to automatically tag emails based on subject, attached files, and message? This is a feature that makes use of business intelligence to quickly help you analyze customer or campaign feedback.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Live_chat\"><\/span><span style=\"font-weight: 400;\">Live chat<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you and your customers are online at the same time, you can make use of live chat features to quickly communicate with each other, right from your email inbox. You don\u2019t even have to juggle between various apps or accounts.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Which_email_nanagement_software_is_best_for_your_needs\"><\/span><span style=\"font-weight: 400;\">Which email nanagement software is best for your needs?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It is important to note that there\u2019s no one-size-fits-all software solution for managing emails. Every company has unique business needs, so it is better to study what are the most important factors that matter to you. A business should consider its budget, staff strength, skill levels, and company size to choose which software\/tool offers the best bang for the buck.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Let\u2019s take a look at the most popular business email management tools in the market:<\/span><\/p>\n<h4><b>SaneBox<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">As the name implies, it is time to make things sane with your email inbox. <\/span><a href=\"https:\/\/www.sanebox.com\/\"><span style=\"font-weight: 400;\">SaneBox<\/span><\/a><span style=\"font-weight: 400;\"> is a great tool to organize and reduce unnecessary clutter in your inbox.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It supports any email platform and can help in categorizing and prioritizing your inbox in a manageable way. Create custom folders and tabs, prioritize the most import emails, and more.<\/span><\/p>\n<h4><b>Hiver<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Want to help multiple team members take advantage of a collaborative yet unified email inbox? <\/span><a href=\"https:\/\/hiverhq.com\/\"><span style=\"font-weight: 400;\">Hiver<\/span><\/a><span style=\"font-weight: 400;\"> is the email management tool you need.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can make teams for sales, support, and information. With Hiver, you can then assign those teams to specific groups as \u2018support\u2019 \u2018sales\u2019 and \u2018info\u2019 so that the appropriate team personnel can respond to customer queries easily. The benefit of having a team is that even if one person isn\u2019t around, there is always someone who can keep the conversations ongoing. There\u2019s no need to use CC and BCC lines in your emails anymore!<\/span><\/p>\n<h4><b>Front<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Not only does Front help team members stay connected with a unified inbox, but it also helps you set up unique group email addresses. That way they can individual members can be tagged in a separate thread as needed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another amazing feature that <\/span><a href=\"https:\/\/frontapp.com\/\"><span style=\"font-weight: 400;\">Front<\/span><\/a><span style=\"font-weight: 400;\"> offers is that you can integrate other communication platforms with your email \u2013 social media, chat apps, SMS \u2013 so that everything is in one place.<\/span><\/p>\n<h4><b>timetoreply<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">For email analytics, <\/span><a href=\"https:\/\/timetoreply.com\/\"><span style=\"font-weight: 400;\">timetoreply<\/span><\/a><span style=\"font-weight: 400;\"> is one of the most popular tools that help you track your team members\u2019 activities. It is a good tool to measure productivity by email workload, conversations, and internal\/external responsiveness.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use this tool to enhance team productivity by determining average email reply times over a certain period. Identify patterns and trends in emails by your team members and see how they are performing. It also generates reports that help you gain insights to improve engagement with clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, there you have it. These software and tools help you enhance your email management system so that you benefit from optimal productivity and response times.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Did you know that an average white-collar worker probably spends a quarter of their job dealing with emails of all kinds? One study indicates that they spend 11 hours per&#8230;<\/p>\n","protected":false},"author":10,"featured_media":249861,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cos_headline_score":0,"cos_seo_score":0,"cos_headline_text":"The best business email analytics and email management software in 2021","cos_headline_has_been_analyzed":false,"cos_last_analyzed_headline":[],"footnotes":""},"categories":[4],"tags":[15,20,22,47,57],"class_list":["post-249331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-2","tag-best-email-management-software","tag-email-management","tag-email-management-software","tag-email-software","tag-email-tips"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The best business email analytics and email management software in 2021 - timetoreply<\/title>\n<meta name=\"description\" content=\"For professionals, email management software helps you organize and reply to large volumes of emails by customers and clients with an intelligent and efficient system.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The best business email analytics and email management software in 2021\" \/>\n<meta property=\"og:description\" content=\"For professionals, email management software helps you organize and reply to large volumes of emails by customers and clients with an intelligent and efficient system.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/\" \/>\n<meta property=\"og:site_name\" content=\"timetoreply\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-17T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-14T13:10:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/timetoreply.com\/wp-content\/uploads\/2021\/04\/3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Athenkosi Tshiki\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Athenkosi Tshiki\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/\",\"url\":\"https:\/\/timetoreply.com\/blog\/best-business-email-analytics-and-email-management-software\/\",\"name\":\"The best business email analytics and email management software in 2021 - 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